Skip links

Testimony of Crédit Agricole Normandie Seine

Crédit Agricole Normandie Seine has been using Jooxter since 2019 with a deployment in 200 branches giving the opportunity to more than 2000 users of the group to use Jooxter on a daily basis. Michael Vivien, head of organization and IT at the Crédit Agricole Normandie Seine Regional Bank, agreed to testify about their feedback on the use of the Jooxter application, particularly in the context of flex office and thelayout of their workspaces.

Indeed, the flex office seduces but can have disadvantages and drifts, to be accompanied by a company like Jooxter is to benefit from valuable advice. To make the transition a success, you need to support your employees, adapt your management, review your real estate, and manage and optimize your workspace.

In France, hybrid work and the flex office are more than just trends, they are a real challenge with many issues.

Discover this new testimony.



Hello. My name is Michael Vivien, I am the head of organization and IT at the Normandie Seine Regional Bank. In this context, I am also responsible for everything related to digital tools and therefore the deployment of the Jooxter solution in the context of the flex office.


Why did you originally turn to Jooxter?
What were your initial issues?

We started to take an interest in the Jooxter solution a few years ago because we were in a context where the organization of employees' work was evolving, particularly with regard to customer relations. Employees needed more mobility, employees were working in nomadic mode and so we were interested in the Jooxter solution to practice flex office.

Indeed, we had already implemented several solutions in the regional office. We were not completely satisfied with them. Some of the solutions were also obsolete. They were too complicated to reserve resources. It was a waste of time for the employees and we wanted to havea centralized and easy to use solution.

And there is also another aspect, which is that we, within Normandie Seine, are thereferent caisse for the digital company user pole .We are therefore in charge of all the studies, particularly of community digital tools for all the regional mutuals. So, in this capacity, we also had an important role to play for the entire community of the caisses.


How has Jooxter helped you improve your working conditions?

Since we implemented the Jooxter solution, this has not only made the work easier, but also the organisation of the work. makes it much easier for employees to workThis has not only made the work easier, but also the organisation of the work, as all employees are now fully autonomous in the reservation of resources.

So clearly, we have become more efficient. We also simplified the process a lot. In addition, the major element was theoptimization of the resources to be realized, since it is a real cost for the company. Thanks to the Jooxter solution, we can control the use of the resources that are made available in the company. As a result, we have optimized the use of rooms that were originally intended only for training. They can now be used for meetings, collaborative workshops or other uses.

In short, it saves a lot of time and is simple to use in the day-to-day work of teams.


How was the project received by the employees?

So in fact, when we implemented Jooxter, it was initially perceived by the employees as a new tool. So it was a real challenge for the solution to be well received by the teams. This solution had to provide added value to the employees' jobs, with a contribution in terms of simplicity. So the application had to be easy to use for the employees, so that it could be used correctly. And I would say that the challenge was met by this tool.

Today, it is a solution that has been fully integrated into their daily lives. I think that the teams would not want to go back and use the old solutions again. So for us, it's a great success!


What are the main uses of Jooxter within groups and how is the solution used?

So, we use the Jooxter solution primarily for booking meeting rooms. We usually book on the fly. Some of them require the approval of the executive assistants.

The Jooxter solution is also used to book what we will call audio bridges or video conference bridges. The reservation of resources allows for a certain amount of mobility, such as electric cars, for example, which are available to employees. We also use Jooxter through all the functions intrinsic to the application, namely the geolocation of rooms or offices in particular.

It is important to know thatat Crédit Agricole, we have nearly 140 sales outlets throughout the country. So reserving offices to welcome customers makes our life easier. We also use the application via the QR codes that are present in the different spaces in order to book immediately. This again adds convenience to the process.

Finally, interfacing with the Jooxter solution helps simplify the daily lives of employees. With Jooxter's synchronization to our Outlook email, we can book meeting rooms directly from our email box. And so it amplifies the use of this solution.


How have the uses evolved following the COVID 19 crisis in the context of the flex office?

First of all, in the context of the COVID19 crisis, we were able to test the Jooxter solution. The platform was a real facilitator to get through this crisis. At the same time, the COVID crisis had the effect of accelerating the global transformation. I am thinking in particular of theacceleration of the digital transformation, which has amplified the uses of the tools in place. More specifically, the uses linked to mobility, nomadism and communication between employees.

There is also one case that has been of primary importance to COVID: the perpetuation of telework. In our working environment, we call this phenomenon displaced work. We give the possibility for an employee to work in the Crédit Agricole environment in a place other than his or her usual place of work. So, more concretely, employees can book a set of work positions spread over the whole territory. Whether it's at the branches, the sales outlets, or our two administrative sites based in Bois-Guillaume and also in Évreux, they are flexible.


I would say that the main benefits of Jooxter are flexibility and time savings. Indeed, employees have the possibility to work in spaces that are close to their home. This is a real benefit for the company as it means less time is wasted in transportation.

I am also thinking of the energy transition aspects. The solution limits the carbon impacts among many other advantages that we have been able to retain.

What is also remarkable is that the solution is scalable. To illustrate this, in the coming months we will be testing the new functionality that allows employees to free their desks when they are absent. In this way, employees can use the unoccupied offices of the regional bank.

In addition, we are thinking about different ways of organizing work, such as the flex office. This means that offices are no longer allocated to specific employees. They will be able to reserve positions where they need them: at the headquarters and branch levels.


The final word

Thanks to Jooxter.

Jooxter is a solution that is useful and loved by our teams. Jooxter is also a company that listened to our needs. The Jooxter team was able to adapt and implement a solution that was in harmony with our perspectives.

We would like to thank you, we are completely satisfied with this collaboration.