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Testimony of Crédit Agricole Normandie Seine

Crédit Agricole Normandie Seine has been using Jooxter since 2019 with a deployment in 200 branches giving the possibility to more than 2000 users of the group to use Jooxter on a daily basis. Michael Vivien, Head of Organisation and IT at the Crédit Agricole Normandie Seine Regional Bank, agreed to talk about their experience of using theJooxter application.



Hello. My name is Michael Vivien, I am the head of organisation and IT at the Normandie Seine regional bank. Within this framework, I am also responsible for everything related to digital tools and therefore the deployment of the Jooxtersolution.


Why did you originally turn to Jooxter?
What were your initial issues?

We started to take an interest in the Jooxter solution a few years ago because we were in a context where the organisation of employees' work was evolving, particularly with regard to customer relations. We needed more mobility, employees were working on the move and so we became interested in the Jooxter solution.

We had already implemented several solutions in the regional fund. We were not completely satisfied with them. Some of the solutions were also obsolete. They were too complicated to reserve resources. It was a waste of time for the employees, so we wanteda centralised and easy-to-use solution.

And there is also another aspect, which is that we, within Normandie Seine, are the referent body for the digital company user centre, which is in charge of all the studies, particularly the digital tools which are intended to be community-based for all the regional funds. So, in this capacity, we also had an important role to play for the entire community of the caisses.


How has Jooxter helped you improve your working conditions?

Since we implemented the Jooxter solution, this has not only made the work easier, but also the organisation of the work. makes it much easier for employees to workThis has not only made the work easier, but also the organisation of the work, as all employees are now fully autonomous in the reservation of resources.

So clearly we have become more efficient. The process was also greatly simplified. In addition, the major element was theoptimisation of the resources to be realised, since this is a real cost for the company. Thanks to the Jooxter solution, we can monitor the use of resources that are made available in the company. As a result, we have optimised, for example, the use of rooms that were originally intended only for training, so that they can also be used for meetings, collaborative workshops or other purposes.

In short, it saves a lot of time and is simple to use in the day-to-day work of teams.


How was the project received by the employees?

So in fact, when we implemented Jooxter, it was initially perceived by the employees as a new tool. So it was a real challenge for the solution to be well received by the teams. This solution had to provide added value to the employees' jobs, with a contribution in terms of simplicity. So the application had to be easy to use for the employees, so that it could be used correctly. And I would say that the challenge was met by this tool.

Today, it is a solution that has been fully integrated into their daily lives. I think that the teams would not want to go back and use the old solutions again. So for us, it's a great success!


What are the main uses of Jooxter within groups and how is the solution used?

So today, we use the Jooxter solution mainly for booking meeting rooms, i.e. booking on the fly directly by employees. Some of them require the agreement of the management assistants.

The Jooxter solution is also used to book what we will call audio bridges or video conference bridges. The reservation of resources allows for a certain amount of mobility, such as electric cars, for example, which are available to employees. We also use Jooxter through all the functions intrinsic to the application, namely the geolocation of rooms or offices in particular.

At Crédit Agricole, we have nearly 140 sales outlets throughout the country, so reserving offices that are intended to welcome customers makes our life easier. We also use the application via the QR codes that are present in the different spaces in order to book immediately. Again, this adds convenience to the process.

Finally, the interfacing of the Jooxter solution works to simplify the daily life of employees. With the synchronisation of Jooxter with our Outlook email, we can book meeting rooms directly from our email box. This increases the use of the solution.


How did usage change following the COVID 19 crisis?

First of all, in the context of the COVID19 crisis, we were able to test the Jooxter solution. The platform was a real facilitator to get through this crisis. At the same time, the COVID crisis had the effect of accelerating the global transformation. I am thinking in particular of theacceleration of the digital transformation, which has amplified the uses of the tools in place. More specifically, the uses linked to mobility, nomadism and communication between employees.

There is also a case that has proved to be essential in the context of COVID following the pandemic: the perpetuation of teleworking. In our working environment, we call this phenomenon displaced work, i.e. the possibility for an employee to work in the Crédit Agricole environment in a place other than his or her usual place of work. So, more concretely, employees can reserve a set of work positions spread over the whole territory, whether in branches, sales outlets, or our two administrative sites based in Bois-Guillaume and also in Évreux.


I would say that the main advantages of Jooxter are: flexibility and time saving as employees are able to work in spaces that are close to their home. This is a real benefit for the company as it means less time is wasted in transport.

I am also thinking of the energy transition aspects. The solution limits the carbon impacts among many other advantages that we have been able to retain.

What is also remarkable is that the solution is scalable. To illustrate this, in the coming months we will be testing a new function that will allow us to free up our office when an employee is on holiday, so that it can be used by other employees of the regional bank.

In addition, we are thinking about different ways of organising work, such as the flex office, so that offices are no longer allocated to specific employees, but they can reserve positions where they need them: at head office and branch level.


The final word

Thanks to Jooxter.

Jooxter is a useful solution for our teams and one that is loved. Jooxter is also a company that listened to our needs. The Jooxter team was able to adapt and implement a solution that was in harmony with our wishes and perspectives.

We would like to thank you, we are completely satisfied with this collaboration.

Join our webinar on December 13th at 1pm on the theme 👉 Offices and People: Trends and challenges of the hybrid model in 2023 in partnership with Parella