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RSM uses Jooxter in Paris to introduce hybrid working and plan a safe return to the office
The company specializes in audit, tax and accounting services, with offices worldwide. RSM employs over 48,000 people, working mainly from offices in major urban centers such as Paris and Manchester. The company has developed well and recorded strong growth despite the pandemic, and is keen to move to a hybrid working mode.
During the health crisis, people worked from home. However, with the lifting of restrictions helping employees return to the office has become a priority.. RSM's management team recognized the importance of maintaining its principles and values. Because team members are attached to them, coming to work is an important habit for them. So they set up a hybrid model. model. They created a alternating between remote remote and face-to-face. This solution seemed obvious to them. The workers were used to carrying out their tasks from home but the corporate culture to be maintained. The important thing was to get employees to come face-to-face.
New ways of working for greater productivity and collaboration
In Paris, where there are usually 550 people in an office, a survey was carried out. It revealed that employees work in different ways. Everyone has his or her own way of working and habits. For example, many want flexible working with the possibility of increasing telecommuting and an office to go to when it suits them. Employees wanted to know if they had a choice and not be forced to come to work. Now they can work wherever it suits them best - "the right place at the right time". It's a new kind of management that allows more flexibility and therefore doesn't impose a fixed standard.
François AUPIC, Partner in charge of HR at RSM, explains how the company initially reacted to the restrictions: "Containment was a revelation. Our working model changed completely, and we discovered new ways of working. new ways of working that we hadn't tried before. Workers were productive and supported by an efficient IT system."
But it's clear that productivity relies on communication and meeting up with colleagues - you always need a virtual coffee with people to share ideas and solve problems. Remote management, integration and remote training were all facilitated in this way, and the CEO made contact with everyone on Fridays to maintain the team spirit."
However, there's no substitute for face-to-face meetings. So, while RSM found that hybrid working worked for its business, employees missed face-to-face interaction.
"Flexible working really worked for us. But we wanted to give people the opportunity to meet in an office if they wanted to."
"Like many companies, we wanted to give those who wanted to the opportunity to go to the office. After the first lock-in, we wanted to create a safe place that respected the rules of social distancing in France." We defined the key issues of our hybrid work policy to ensure a successful transition.
"That's when we started discussing our needs with Jooxter. Not only could the team help us find the right workplace organization to manage social distancing measures. But they could also help us introduce technology to make our organization more fluid. Easily plan a trip to the office, reserve a space and manage the number of people present."
François adds: "The great thing about Jooxter is that you have a complete view of who's coming into the office tomorrow. This means you can plan your week and your trips to the office in advance. Most importantly, you know that the colleagues you want to meet will be there. Ultimately, Jooxter delivers on its promise. Going to the office remains easy, without rigid rules or structures."
Jooxter, a guide to help you make the transition to new ways of working: flex office and hybrid work
The JOOXTER solution:
- Workspace reservation;
- A way of marking space as "available" or "unavailable " in order to respect social distancing;
- Teleworking management - people could plan their day according to the colleagues in the office;
- A flexible solution A flexible solution: a website and a mobile application with QR codes on the various spaces to facilitate booking. In this way, it's possible to streamline occupancy and fill empty spaces.
The Jooxter team team is now involved in the next phase of real estate and occupancy management at RSM. This enables the management team to obtain analytical data on space utilization. This will help RSM determine which small, large spaces are needed. In this way, Jooxter makes it easier to manage peak periods more efficiently and safely. This will be combined with a review of the current model with employees. In this way, they can give their opinion on what works and what doesn't. They are also in the best position to indicate what they need to build the new flexible working model.
